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Hints & Tips
The BFCSA agreed
to put this up for anyone having problems with the
'Barnet Player' commentary service from the official website.
comments about issues with the Barnet Player online
commentary, commentator Barry Swain has put together a
guide that should address most, if not all, of the
Barry politely points
out, however, that supporters should not assume the
problem is always to do with Barnet FC/PTV and if some
supporters are receiving commentary whilst others are
not, then the problem may well be with individual's
computer or software.
In order to help all
Barnet Player subscribers get live match commentary,
Barry has put together the following guide:
- Go to the official
BFC website www.barnetfc.com
- Rather than
entering the club website, click on the bottom
right - PLAYER HOME PAGE
- Down the bottom
underneath LIVE AUDIO in the bottom left is
"Click here for live matches" - click
- At the top of the
next page click SIGN IN
- Sign in with your
correct user name and password - be careful as it
is case sensitive - you know when you are signed
in as the next page should be welcoming you by
your user name.
- Tick the circle
next to Barnet in the fixture shown (matchdays
only) on a non-matchday this function doesn't
remain switched on so unfortunately you can't
test it on a non matchday. Upon clicking that
circle you are prompting connection.
- The bar on the
right should say "please wait connecting to
stream" then after a few seconds
"please wait...buffering" and then
after a few more seconds it should state the
match you are listening to, i.e. "Torquay
United v Barnet" - that is then connected.
If it continually says "please wait
connecting" then the problem is either a
connectivity problem at the listener's end or the
commentary has not been connected up between the
club, it's source of transmission and PTV. At
this point try to reconnect from step five or
click refresh (press F5) and see if that helps.
- If there is still
no commentary check that you are still subscribed
to Barnet Player, check your internet has a good
signal strength and check you have turned your
volume on and up - all known problems in the
- If you are still
experiencing problems PLEASE send an email
immediately to the commentary team at email@example.com and, if possible please
answer the following questions in your email...
- Are you getting any
sound at all and is your volume turned up?
- What does it say on
your screen on Barnet Player - particularly on
the bar on the right that gives dial up status
i.e. "please wait...connecting".
- Does the opposition
commentary or an alternative match commentary
come through and play/sound ok?
- What time did you
sign in to Barnet Player and what time did you
click to receive the commentary?
check for connectivity to Barnet Player and text or email
the commentary team when you are able to hear them loud
Answers could help the
commentary team to eliminate the cause of the problem and
speed up the recovery. It could also help us to establish
whether anyone who joins the commentary before the
commentary is dialled up then loses connection as a
result of jumping on the treadmill before we plug it in.